No Really, “Up Next” is Terrible

After finishing my last post, “Podcasts App Changes in iOS9“, I couldn’t stop thinking about the “Up Next” feature. I looked at the app on an iPad, the increased screen size making it easier to explore the UI, and came up with these insights.

You Can Delete and Reorder Some Episodes

Once I added several episodes manually to the “Up Next” list on the iPad, I noticed the reorder icon next to each episode. Standard hold and drag to reorder works. I could also swipe left to delete episodes I added manually.

These options aren’t available for anything else in the “Up Next” list, though.

The Flow is Broken

It took me a couple of hours to fully understand and document how the “Up Next” list works because it seemed to change unpredictably. Let’s walk through some examples.

Unplayed Episode Use Case

You want to listen to a specific episode after the episode you’re listening to right now is finished.

1. Go to the “Unplayed” screen to add an episode to “Up Next”.
2. Tap the menu icon to the right of any episode. (It looks like three horizontal dots.) This brings up a screen overlay with several options. Tap “Add to Up Next.”

   

3. You should get a quick confirmation message flashed on the screen.

   

4. The episode you just added to “Up Next” will start playing as soon as the current episode ends. Sweet!

(You can add multiple episodes to “Up Next,” with each appending to the bottom of the list. But if you want to remove one or reorder the “Up Next” list, you’ll still have to find it first!)

Cut In Line Use Case

You’re bored with the episode currently playing and you want to listen to another episode immediately.

First, you add one episode to “Up Next”, then you try to play another episode.

1. Go to the “Unplayed” screen and tap the episode you want to listen to. Oh, what’s this alert message?

   

   This is important: If you already have episodes in the “Up Next” queue, you see this confusing warning without context for the consequences and no way to view the current “Up Next” list.

2. If you tap “Keep Up Next“, the episode you tried to play starts playing, and the episode you added to “Up Next” remains in the queue to play afterward. This is what I expect to happen why I try to play an episode. Getting a warning is annoying and makes me think I did something wrong. If you choose “Clear Up Next,” the episode you added to “Up Next” is removed from the queue, your “Unplayed” list becomes the new “Up Next” list, but only those episodes older than one you just decided to play. So, if you have 10 unplayed episodes, and you play episode 6 directly, episodes 7-10 become the new “Up Next” list.

   

Play from “Up Next” List Use Case

While listening to the most recent unplayed episode in your queue, you add a couple of other episodes to the “Up Next” list, then want to swap the order.

1. You go to the “Up Next” screen to review the the queue.

   

2. While looking at the queue, you decide you’d rather listen to one of the episodes under “Resume: Unplayed”, so you tap it to start playing.You then return to the “Up Next” list to finish swapping the two episodes you added before. Except, where is your “Up Next” list? The section “Up Next: 2 episodes” with two episodes you just added manually has disappeared. WTF?

   

Podcast Group Use Case

You want to catch up on several back episodes of your favorite podcast.

1. Go to the “My Podcasts” screen and browse to your favorite podcast.
2. Tap the first episode listed to start playing it. (If you have anything added to the “Up Next” queue, you’ll get the alert message screen.)
3. For grins, you look at the “Up Next” queue and see that now, instead of being populated by the “Unplayed” episodes list as before, it’s now populated with unplayed episodes of the current podcast only.

   

   Design Recommendation

Bring back the “On-the-Go” station concept, a list that:

• I can populate manually
• Doesn’t change based on where I choose to start playing an episode (the “Unplayed” list, the “Up Next” list, or a podcast’s page)
• Doesn’t throw confusing warnings at me about keeping or clearing the contents

As a weak substitute, you can create a custom podcast station that mimics “On-the-Go”, but it auto-populates based on station settings only. You can’t add individual episodes to it from other parts of the app, and this includes re-adding an episode you removed from the station.

The bottom line is that “Up Next” is way too complicated to be useful every day.