Customer Support Alerts
Challenge
The Customer Support team needed a way to provide custom content on the WWW Support webpage for different user types.
Concept
Overhaul the content and design of the WWW Support page with a focus on signing in to the MySupport portal, quick links to support tasks, gateway to some KC content, and information about support offerings.
- Refresh page content and layout for easier access to MySupport and KC tools and services
- User type integration to display different content and messages based on the user's logged in state and supported status
- Addition of Customer Alerts feed content from the KC, based on a supported customer's list of entitlements (products)
I created customer support wireframes and the functional design specifications document.
Development
I used targeted content components in the content management system to display different content based on defined user profiles.
About Rachele
IAAP Certified Web Accessibility Professional
- Web Accessibility Specialist (WAS) external
- Certified Professional in Accessibility Core Competencies (CPACC) external
I believe in information integrity and accessibility for all through inclusive design principles and I have a wide breadth of knowledge in many areas of web standards and user experience design including HTML, CSS, cross-browser testing, accessibility best practices, information architecture, interaction design, wireframing, prototyping and usability testing.
I earned my Master's Degree in Information Studies from the University of Texas at Austin School of Information external.