My Work
OpenText.com Accessibility AuditExtensive investigation into opentext.com accessibility compliance
Agenda BuilderConference tool for customers to build a custom schedule of sessions during the event
Agenda Builder RedesignUpdates to the Agenda Builder conference tool
Choice Handy ServicesWebsite and creative for a local handyman to showcase popular service requests by category
Support PortalTicketing system designed to replace two legacy customer support portals into a new UI
OpenText.com RedesignApplying corporate design changes across eight systems with different code bases
CMS Software ImprovementsDesigns from my grad school project were developed for the live software product
WWW Search RedesignDesign suggestions for updating our 3rd party website search tool
Customer Support AlertsDesign updates to the Support webpage to display content based on customer type
Legacy Projects
Customer Self Service PortalMulti-phased design of a custom, portal-driven front-end to the customer support ticketing system
Customer Reference StoreSample site built to showcase Oracle E-commerce functionality to clients
E-Commerce Search JourneysEmployed user experience and usability research to demonstrate e-commerce search journeys for new business development
North Austin TKD WebsiteFull-scale website redesign restructuring content to better suit the needs of potential and existing students and their parents
Long Story Short CampaignDeveloped for Field Marketing as part of a lead generation campaign showcasing customer success stories using OpenText products
Customer Community PortalSite developed for Corporate Marketing as a social portal for customers and employees to interact
Sales PortalDeveloped for the Sales department, providing integrated access to selling tools and customer information for employees in the field
Fax Solutions RedesignRedesign of product solution site to improve usability and findability
UX ResearchRsearch into accessiblity and usability issues for the web, particularly for e-commerce
Still looking for more? Check out the archive.
About Rachele
IAAP Certified Web Accessibility Professional
- Web Accessibility Specialist (WAS)
- Certified Professional in Accessibility Core Competencies (CPACC)
I believe in information integrity and accessibility for all through inclusive design principles and I have a wide breadth of knowledge in many areas of web standards and user experience design including HTML, CSS, cross-browser testing, accessibility best practices, information architecture, interaction design, wireframing, prototyping and usability testing.
I earned my Master's Degree in Information Studies from the University of Texas at Austin School of Information .