This week, I received an automated email with the title “Business Name – Feedback Request” containing a sort-of likert scale asking how likely I’d be to recommend them to a “friend or business associate”. My feedback on this survey design from Listen360. The design is just weird I’ve never seen a rating scale in a … Continue reading “Feedback Request – Listen360”
Category: Email
PayPal Redesigns Its User Agreement
I received an email from PayPal letting me know it has redesigned its User Agreement and the two women reading it simultaneously on a tablet piqued my interest. Within are the following suspicious, claims—red flags to this skeptic (emphasis mine): We are making these updates to clarify our terms and make these agreements easier to read and navigate. We’ve worked … Continue reading “PayPal Redesigns Its User Agreement”