I went to the movies this week for the first time since the pandemic began. I looked up showings at the Alamo Drafthouse and discovered little has improved with their payment process since I reviewed it on desktop back in 2016. This time, I completed the purchase on an iPhone using the responsive mobile website in the Firefox browser.
While I found several accessibility issues with the site, I’m highlighting concerns with the “Payment” screen. I’m neurodivergent and this post focuses on five things that cause me anxiety and make the experience frustrating:
I’ve done enough online ordering that I assumed that all the credit card-related fields are required, but many people will not understand that. E-commerce research suggests that marking all fields, required or optional, improves the customer experience. It certainly lessens my anxiety to know exactly which fields to complete.
Not only are required fields not clearly marked, but merely interacting with a field causes the display of an angry, red “Required” message. (This does not work for the “EXP” field even though it is required.) These input fields use a combination of the HTML required attribute with an aria-describedby attribute for the error message which causes assistive technology to announce fields are required multiple times.
Submit button is disabled
From the previous screenshots, we can see the next issue that causes me a lot of anxiety when using a website. The “Buy Tickets” button, which is the submit button for the form, is disabled by default. The button becomes enabled only after data has been entered into all the required form fields, which are not clearly marked.
There are two more required form fields below the credit card fields but they are easy to miss because of the sticky footer with the “Buy Tickets” button, meaning that after entering all credit card details, this button is still disabled.
Error messages don’t offer suggestions
The default error message for empty fields is “Required”. If a user enters data in the wrong format, the error messages change to “Invalid”. This doesn’t help the user in any way to figure out how to fix the error.
Here are some examples of helpful error messages:
Card Number: Please enter 16 digits
EXP: Please enter 2-digit year
CVV: Please enter 3 digits
Zip Code: Please enter 5-digit US zip code
“Zip Code” is the only field requesting numerical data that displays the numerical keyboard on mobile devices. Adding the inputmode="numeric" attribute to every field requesting numerical data will display the numerical keyboard too, which improves the accuracy of data entered into these fields.
Data formats are placeholder text
The requested data format for all the “Payment” screen fields are implemented as placeholder text. This means that once a person starts to enter data into the field, the required formatting of that data disappears. People are forced to recall from memory how to enter the data correctly. On top of this, the “EXP” and “CVV” fields allow someone to enter more digits than the data format allows.
The video below demonstrates what a person using assistive technology, like a screen reader, experiences when exploring the form. Notice how placeholder data are not consistently announced by VoiceOver.
Optional checkbox is already checked
Following the credit card-related fields is the “Email Confirmation” section which includes a checkbox that is already checked:
Join Alamo Victory
This is an optional field. It should require that I choose to check it. Because of its location behind the sticky footer, it’s very likely people will not see this checkbox and inadvertently join this program. Having to look for sneaky UI patterns like this makes for a bad experience.
This website has made some improvements like providing a “Back” button after timeout and inline form field validation. I also give the developers kudos for appropriately implementing the autocomplete attribute on the credit card-related fields. I’d make the following changes to the “Payment” screen to create a better experience for neurodivergent people:
Clearly indicate which form fields are required
Don’t disable the submit button
Offer suggestions for fixing data input errors
Display required data formats at all times
Don’t pre-check checkboxes for optional promotions
This retro sticker features the <html> element in block letters printed on a holographic background. As the light moves, the reflected gradient on the sticker shifts through the color spectrum. Just 2 inches wide and half an inch tall.
This is the first article in a series about how to run an accessibility test. The companion video and information on performing an accessibility test are available from the Accessibility Testing project page.
When I started learning about testing for web accessibility, I came across a lot of checklists of what to test for but I struggled with two things. One, I didn’t understand the Web Content Accessibility Guidelines (WCAG) well enough to know if I was covering everything. Two, I didn’t know where on the page to start testing and how much I should test at a time.
The answer to both of these is to start somewhere. A little bit of accessibility testing of what you understand is better than no testing. I like to think of accessibility as a spectrum from less accessible to more accessible. Our goal is to improve access to our websites—a progressive and ongoing task. Accessibility is a huge discipline with many facets that takes time to do well. I hope this project helps ease you into the process.
At the beginning of each test, we must establish what we are testing for given the different versions and levels of WCAG. Industry standard is to test WCAG 2.1 Level A and AA, 50 discrete success criteria (SC); that is what this methodology follows. What I found overwhelming was the best order in which to test each SC. Do I start at the top with 1.1.1 Non-text Contrast? What if an SC isn’t applicable to the webpage I’m testing?
I’ve created an accessibility testing spreadsheet to help with this.
The Overview sheet is a place to list the project name, date, WCAG version being tested, the environment used for testing (browser/screen reader combinations) and any tools used for testing.
The Scope sheet is a place to track what you’ll be testing. Later on in the Scope section, I address how to break up a page into components, or chunks of content, for testing. Provide each component with an ID, name, description of how to locate the component and the URL of test page. Update the “Status” column to reflect if the component is in testing, under review or completed.
Below I outline the columns in the Component sheet. For each component tested, create a clone of the Component sheet and rename it. The workbook includes two components to start.
Each of the 50 SC are assigned a “Type” category. The spreadsheet is sorted by “Type” initially, grouping related SC into the following 12 categories:
Order and Focus
Let’s look at the SC under “Active Controls” to understand how grouping SC makes testing easier:
1.3.5: Identify Input Purpose
2.4.4: Link Purpose (In Context)
2.5.3: Label in Name
3.2.1: On Focus
3.2.2: On Input
3.3.2: Labels or Instructions
We can see from the SC numbers that these are spread across a number of guidelines with gaps in the numerical order. While there’s nothing wrong with starting at 1.1.1, I find it easier to test related SC at the same time.
WCAG success criterion
This spreadsheet lists all 50 SC (rows 2-51). Each success criterion is linked to its W3C “Understanding” page which lists use cases and remediation resources. You can sort the “WCAG Success Criterion” column to reorder the SC from 1.1.1 to 4.1.3 instead of using the “Type” grouping.
Each success criterion displays its WCAG level, A or AA. You can filter the “Level” column to display just A or just AA.
WCAG criterion description
The quick reference description of each success criterion is listed in the “WCAG Criterion Description” column. In part two, I discuss what each success criterion covers from a testing perspective and what to look for. In some cases, I’ve added examples or code snippets for reference. Take some time to read these over and understand what WCAG covers.
The “Status” column has a pick list with three values for tracking your testing progress: N/A, Pass and Fail. I like to go through the 50 SC and mark any that don’t apply to the content I’m testing as “N/A”. For example, if there is no video or audio content on your testing page, you can eliminate six of the “Multimedia” SC from testing right away.
If you do not find any issues for a success criterion, mark it as “Pass”. If you find any issues at all for a success criterion, mark it as “Fail”. Filter the “Status” column to see only “Pass” or “Fail” results.
This is where you will write up any accessibility issues you find while testing the component. Let’s look at an example. You’re testing 2.4.4: Link Purpose (In Context). The test page lists several articles with “Read More” links. You test with a screen reader and they are all announced the same: read more. This means an assistive technology user cannot distinguish one link from the next.
In the “Issues” column, write a concise description explaining
What content has the issue (“Read More” links)
What the issue is (links don’t provide context)
Why it’s an issue (users of assistive technology can’t distinguish between “Read More” links)
For simplicity, I suggest writing up all issues you find with each success criterion in the same “Issues” cell instead of creating a new row for each issue.
Use the browser inspector (F12) to determine if there are issues with the HTML.
In addition to identifying issues, we should provide advice on how to remediate the issues. This takes time. It’s only through the experience of testing different kinds of content that you learn the best way to solve accessibility issues. You might want to make recommendations after completing all testing if you need to look up examples and research how to fix problems. Writing solid remediation advice comes with patience and practice.
Use the browser inspector (F12) to test proposed solutions by modifying the HTML and CSS. I address this further in part two.
The browser inspector enables you to copy a source code snippet from the HTML or CSS to paste into the “Source Code” column of the spreadsheet. This enables developers to locate the issue more easily in their code base for remediation.
<a href="article.html">Read More</a>
Industry standard is to test with two or more of these combinations:
Most common screen reader and browser combinations
Screen Reader & Browser
# of Respondents
% of Respondents
JAWS with Chrome
NVDA with Chrome
JAWS with Edge
NVDA with Firefox
JAWS with Firefox
VoiceOver with Safari
NVDA with Edge
ZoomText/Fusion with Chrome
JAWS with Internet Explorer
VoiceOver with Chrome
ZoomText/Fusion with Edge
I’m using a group of freely available tools for this demonstration but I am not endorsing any one in particular. It’s important to test with different tools to find out what works best for your situation.
A good way to learn about accessibility problems is to use an automated accessibility checker. These tools will scan the source code and outline certain issues that can be tested for automatically, like color contrast. It’s important to double-check these flagged issues for yourself and add issues to the spreadsheet only if the flagged issue is valid.
For this demonstration, I’m using the axe devtools Firefox extension. Once installed, it will add an “axe DevTools” tab to your browser devtools (F12). In part two, we’ll run the scan and explore the results.
I use the following tools to help me test for other issues:
It’s important to assess what webpage or website you’re going to be testing so you can break up repeated elements into smaller components. This eliminates the problem of testing the same thing on multiple pages, e.g. navigation. If you’re testing a single webpage, that can often be treated as a single component. But if you’re testing a website with multiple pages, try to save yourself some work by breaking up the content:
Navigation (global and local)
Within the main content, you might want to break up lengthy pages into smaller components like carousel, image gallery, form, video player, etc. depending on what content you’re testing. There’s no sense in testing the same kind of content over and over; you want a good sample of the different types of content found within the website. It’s a judgement call by you as the tester as to how large or small a component should be.
You should now have a better idea of what to test and how to test it. In part two, I perform an accessibility test and track my results in the accessibility testing spreadsheet.