Improving numerical data entry on mobile devices

When I order something online, usually from my phone, I have to enter different pieces of numerical information. If you use a mobile device, you’ve probably noticed that depending on what kind of information a form field requests, you’re sometimes presented with different on-screen keyboards.

Here is a side-by-side example for entering a credit card number:

a credit card number form input showing a numerical keyboard when the field is in focus
Numbers keyboard
a credit card number field on a form showing the regular A-Z keyboard on screen
Standard keyboard

Which of these keyboards makes it easier to enter a credit card number? For most people, it’s going to be the numbers keyboard.

  • Reduces time on task: There’s no need to switch to the numerical view of the standard keyboard when the UI provides access to the numbers keyboard.

  • Lessens cognitive load: You’re presented with a telephone keypad which centers numerical inputs over letters or symbols.

  • Increases accuracy: The number keys are over three times the size of the standard keyboard which reduces entry errors.

Use the proper input type

Enabling the numbers keyboard for certain input types is a great usability improvement. But what about accessibility? We need to ensure we’re programmatically indicating what kind of numerical data the input requires and that we’re displaying the right version of the numbers keyboard as there are slight variations.

The HTML specification includes 21 input type attributes. One of the types is actually number but its intended use is for setting a value in a range rather than for just anything that might be numeric:

The input element represents a control for setting the element’s value to a string representing a number. Number state
<label>How much do you want to charge? $<input type="number" min="0" step="0.01" name="price"></label>

We also need to keep in mind success criteria 1.3.5: Identify Input Purpose which requires setting autocomplete attributes to ease data entry. Let’s look at how to properly mark-up inputs for telephone number, zip code and credit card number.

Telephone number

Use input type="tel" to enable the numbers keyboard. With the autocomplete="tel" attribute included, we can see how iOS offers telephone number suggestions as well.

<input autocomplete="tel" name="phone_number" id="phone_number" type="tel" value="">
telephone form field on Twitter which displays the numerical telephone keyboard on focus
Telephone input

Zip code

Since all postal codes are not numbers-only like US zip codes, use input type="text" and set the pattern attribute to enable the numbers keyboard. Include autocomplete="postal-code".

This example is for US zip code entry of 5 digits, 0-9.

<input type="text" id="deliveryZipInput" value="" maxlength="5" autocomplete="postal-code" pattern="^([0-9]{5})$">
a zip code input displays the numbers keyboard
Zip code input

Credit card number

Again, use input type="text" and include the pattern attribute for a 16-digit number. If you want to validate against different credit card types, use the appropriate regular expressions in your pattern attributes such as this one for Visa: ^4[0-9]{12}(?:[0-9]{3})?$

<input type="text" id="x_card_num" maxlength="16" name="x_card_num" pattern="[0-9]*" value="" autocomplete="cc-number">
screen shot of a payment screen with credit card number field in focus and numbers keyboard displayed on screen
Credit card number input

Other types

Other numerical types you might want to experiment with include date, month, time and range. Just don’t default to input type="tel" when the goal is to display the numbers keyboard.

PayPal Redesigns Its User Agreement

PayPal's Redesigned User Agreement

I received an email from PayPal letting me know it has redesigned its User Agreement and the two women reading it simultaneously on a tablet piqued my interest.

Within are the following suspicious, claims—red flags to this skeptic (emphasis mine):

  1. We are making these updates to clarify our terms and make these agreements easier to read and navigate.
  2. We’ve worked to make this new User Agreement a more-user-friendly experience
  3. We’ve redesigned the User Agreement to simplify its format, with new color-coded headings so you can more easily find the information most relevant to your account.
  4. We’ve revised and reorganized the content of the User Agreement to be easier to follow and to include information where you’d intuitively look for it.

Back up your claims

I had a hard time just getting through the email; am I really to believe PayPal’s User Agreement is any better? It’s problematic when companies latch on to terms like “user-friendly” and “intuitively.” How do they know it’s better? Did they perform usability testing? What were the problems with the previous design?

I think organizations should be more transparent about the data they use to make any claims about the usability, ease-of-use, and customer-friendliness of its products and services.

Does an updated User Agreement—which is 73 pages when saved as a PDF—improve my customer experience with PayPal? I’ve never even looked at it before. Not listed as one of 16 “easier to follow” sections of the document is about subscription payments which is pretty much all I use PayPal for and with which I’ve had many frustrations.

(BTW, I don’t see any color-coded headings, so I’m not even sure what that’s supposed to mean. I’m going to guess that PayPal’s users didn’t think they were so great.)

These terms and claims aren’t buzzwords; UX is a serious discipline that takes time, revision and lots of data. Saying something is “easier” just because someone inside your organization decided that it is means nothing to your customers.