Blog

On Walkability of Communities

My community cause is keeping the sidewalks clear in my neighborhood, primarily the very busy street leading to both a middle school and an elementary school, part of which is in a school zone. On my morning walks, I see parents and kids leaving the sidewalk to avoid things blocking the right of way (ROW).

Our city requires property owners to keep sidewalks clear because the area from the top of the sidewalk to the street is a public easement and intended for equal use by all residents.

map showing public easement between sidewalk and street

What’s the big deal? Well, anything impeding pedestrian traffic makes the community less walkable and presents hazards to those trying to navigate the neighborhood safely. It’s dangerous (and annoying) to lots of community members, including

  • Parents and kids going to school
  • Bikers
  • People pushing strollers
  • Joggers
  • People walking dogs
  • Wheelchair users
  • Blind pedestrians

These hazards fall mainly into two categories: cars and plants.

Cars

In Texas, impeding sidewalks with a vehicle is a ticketable offense. Cars are not supposed to park on or over sidewalks in any way, both by state law and further by city ordinance. Period.

§ 16-5-21 PARKING BETWEEN THE CURBLINE AND THE PROPERTY LINE PROHIBITED
It shall be unlawful for any person to park or permit or cause to be placed, stored or parked any motor vehicle on that portion of the public right-of-way between the curbline and the property line.

car parked over sidewalk near a flashing school zone sign

Some folks want to rationalize their choice to block sidewalks, illustrated nicely in this article.

Here’s a video from a similar story:

In my neighborhood, street parking is not a problem. The roads are wide and there is plenty of room.

Plants

One of the things I love about this neighborhood is that it doesn’t have a homeowners association. No one can tell you what to plant or do with your yard; and with that freedom comes a necessity to keep plants under control. As an ardent gardener, I’m sympathetic to the amount of work it takes to maintain landscaping, until it becomes a safety issue.

overgrown shrubs blocking the sidewalk

The city started a campaign this summer to inform residents of their foliage responsibilities.

Streets, sidewalks, and other public rights of way are for everyone’s use. Property owners are responsible for their private trees and all other vegetation in the public right-of-way next to their property. Overgrown vegetation is a safety hazard and limits the use of sidewalks, trails, streets and alleys. It further threatens public safety when vegetation blocks the view of traffic signs, signals, vehicles, or cyclists. Trimming vegetation and caring for your trees are effective ways residents can enhance neighborhood safety.

Next Steps

I think this is primarily a problem of apathy. People don’t care if their cars impede sidewalks probably because they don’t use sidewalks. One morning, I tried asking someone in his car blocking the sidewalk to keep it clear and it did not go well.

Our city has a very useful 311 (code compliance) app where you can log a complaint in real-time with a photo of the issue and geolocation of the address, leaving enforcement to the professionals.

Just as we have to advocate continually for usability and accessibility of digital spaces, the same still holds true for many physical, public spaces. Education and laws are our current tool set. I’m hopeful we can change some minds though awareness, but for the rest who don’t care, it’s important that we make concerns known to community leaders.

PayPal Redesigns Its User Agreement

PayPal's Redesigned User Agreement

I received an email from PayPal letting me know it has redesigned its User Agreement and the two women reading it simultaneously on a tablet piqued my interest.

Within are the following suspicious, claims—red flags to this skeptic (emphasis mine):

  1. We are making these updates to clarify our terms and make these agreements easier to read and navigate.
  2. We’ve worked to make this new User Agreement a more-user-friendly experience
  3. We’ve redesigned the User Agreement to simplify its format, with new color-coded headings so you can more easily find the information most relevant to your account.
  4. We’ve revised and reorganized the content of the User Agreement to be easier to follow and to include information where you’d intuitively look for it.

Back up your claims

I had a hard time just getting through the email; am I really to believe PayPal’s User Agreement is any better? It’s problematic when companies latch on to terms like “user-friendly” and “intuitively.” How do they know it’s better? Did they perform usability testing? What were the problems with the previous design?

I think organizations should be more transparent about the data they use to make any claims about the usability, ease-of-use, and customer-friendliness of its products and services.

Does an updated User Agreement—which is 73 pages when saved as a PDF—improve my customer experience with PayPal? I’ve never even looked at it before. Not listed as one of 16 “easier to follow” sections of the document is about subscription payments which is pretty much all I use PayPal for and with which I’ve had many frustrations.

(BTW, I don’t see any color-coded headings, so I’m not even sure what that’s supposed to mean. I’m going to guess that PayPal’s users didn’t think they were so great.)

These terms and claims aren’t buzzwords; UX is a serious discipline that takes time, revision and lots of data. Saying something is “easier” just because someone inside your organization decided that it is means nothing to your customers.

Why I Love the Harbor Freight Experience

If you don’t know about Harbor Freight Tools, you’re missing out. In my opinion it’s the best store for anyone needing tools.

Harbor Freight logo: quality tools at ridiculously low prices

 

Always 20% off

If you go to HFT without a 20% off coupon, you’re not trying at life. They usually have an ad in those weekly mailers that most of us throw away without reading but not to worry; you can always pull one up on your mobile while waiting in the checkout line.

20% off coupon

Quality tools at ridiculously low prices

Their motto says it all. It’s hard to beat the value of their products. They aren’t top of the line but most of us don’t need industrial quality tools either. I’ve had really good experiences with all my purchases. Here’s an example that compares prices between the HFT Chicago Electric brand of a breaker hammer at $369.99 ($295.99 with your 20% off coupon) to a Dewalt or Bosch equivalent at $999. Even if it breaks, you can buy three for the price of one.

comparison chart for prices on breaker hammers

We bought one last week to dig up old fence post hole concrete and it has already paid for itself.

man using a breaker hammer on a fence post hole

It’s fun!

I rarely go to brick and mortar stores anymore, but for HFT I make an exception. I enjoy walking around and just looking at what they have. Where else can you easily find a 4 foot long pipe wrench?

boy holding up a 4 foot long pipe wrench
Photo credit: denzien

Friendly, helpful employees

Most of the people working at HFT tools seem to really like their jobs and that makes the shopping experience much more enjoyable. They’re happy to answer questions, pull something from the back, or help you find an item. It’s very easy to do a return or exchange as well. I think people make or break the customer experience.

FREE STUFF

You get something free with every purchase. This incentive makes me so happy, even if it is cheap things like a pair of gloves or a flash light. My favorite item is the blue tarp because you can always find a use for a tarp.

various free item coupons like zip ties, measuring tape, multimeter

This might be one of the oldest ploys in the book to get you to buy something and it sure works on me! The next time you need a tool of any kind, give Harbor Freight a chance.