I went to the movies this week for the first time since the pandemic began. I looked up showings at the Alamo Drafthouse and discovered little has improved with their payment process since I reviewed it on desktop back in 2016. This time, I completed the purchase on an iPhone using the responsive mobile website … Continue reading “5 neurodivergent UX fails while buying Alamo Drafthouse tickets online”
Tag: ux
Home Depot – A study in UX failure
I have a guest post today from my partner who works at the Pro-Desk at Home Depot helping contractors with large orders. Management decided to redesign the work space without getting feedback first. Enjoy! This is the redesigned Pro-Checkout area of Home Depot with four Pro registers: two facing south and two facing north; drinks … Continue reading “Home Depot – A study in UX failure”
Grad School Statement of Intent
Hello readers! Today I came across my grad school statement of intent that I had to submit with my application to the UT iSchool in 2008. I updated it in 2012 when I added it as part of my academic portfolio. In my cube at work, I have a very prominent sign with a motto … Continue reading “Grad School Statement of Intent”
Is the term UX meaningless?
This week, a video of renowned usability expert Don Norman of the Nielson Norman Group discussing the term “UX” garnered attention when he noted that, in his opinion: Today, that term has been horribly misused. It’s used by people to say ‘I’m a user experience designer, I design websites or I design apps’ and they … Continue reading “Is the term UX meaningless?”