For the first time last night, I stumbled across a Netflix movie offering audio description in addition to subtitles. According to The Audio Description Project Audio Description involves the accessibility of the visual images of theater, television, movies, and other art forms for people who are blind, have low vision, or who are otherwise visually impaired. It … Continue reading “Audio Descriptions on Netflix”
Month: April 2016
Registering a Product Shouldn’t be this Hard
When I bought a new dishwasher recently, I went online to register it with Frigidaire in case I needed to use the warranty. My immediate reaction was, is this something I have to print out and mail in? This form suffers from a lot of problems including Unclear form fields because they aren’t boxes, just underlines; … Continue reading “Registering a Product Shouldn’t be this Hard”
Hangouts, where’s my mute?
I mostly use Hangouts to communicate with friends and family. While at work on my laptop, I use the Chrome extension for Hangouts. The rest of the time I use the iPhone app. The user experience between these two versions is not the same though, because the navigation menu is so different. I think the … Continue reading “Hangouts, where’s my mute?”
Kudos to Half Price Books for Guest Account Creation after Checkout
I’ve studied a lot of in-depth research on e-commerce and one of the more disruptive user experiences is requiring customers to create accounts before allowing them to give you money. Of the top 100 sites evaluated by the Baymard Institute in a 2012 study, 76% allowed guest checkout. But only one of these companies (ranked #1 of … Continue reading “Kudos to Half Price Books for Guest Account Creation after Checkout”