Last month, writer Amy X. Wang wrote a spot-on article outlining many of the issues that still plague iTunes even 13 years after it first launched. I have avoided using iTunes at all, and only when necessary to sync or do a backup to my computer instead of iCloud. It’s been at least three years … Continue reading “Three years later, iTunes still sucks”
Category: Desktop
Registering a Product Shouldn’t be this Hard
When I bought a new dishwasher recently, I went online to register it with Frigidaire in case I needed to use the warranty. My immediate reaction was, is this something I have to print out and mail in? This form suffers from a lot of problems including Unclear form fields because they aren’t boxes, just underlines; … Continue reading “Registering a Product Shouldn’t be this Hard”
Hangouts, where’s my mute?
I mostly use Hangouts to communicate with friends and family. While at work on my laptop, I use the Chrome extension for Hangouts. The rest of the time I use the iPhone app. The user experience between these two versions is not the same though, because the navigation menu is so different. I think the … Continue reading “Hangouts, where’s my mute?”
Kudos to Half Price Books for Guest Account Creation after Checkout
I’ve studied a lot of in-depth research on e-commerce and one of the more disruptive user experiences is requiring customers to create accounts before allowing them to give you money. Of the top 100 sites evaluated by the Baymard Institute in a 2012 study, 76% allowed guest checkout. But only one of these companies (ranked #1 of … Continue reading “Kudos to Half Price Books for Guest Account Creation after Checkout”
Online Emergency Department Check-in Mishap
Earlier this evening, my partner’s car was hit by a guy running a red light. He sustained a concussion and wanted to go to the hospital. Here is dashcam video of the accident. After calling insurance to find out which hospital he could visit (turns out, not the closest one!), I looked it up online to verify … Continue reading “Online Emergency Department Check-in Mishap”